The other day i went to collect an order from boots , it was only 4 lipsticks but i was quite excited . When i got there they said they have misplaced my order however it had been booked in so they will go hunt for it. Although this doesn't start off sounding that great it it gets better. I was with my boyfriend and his best friend when they started to get hungry we all went to get ours boots meal deals while waiting for the order. The woman was baffled that she couldn't find it , she offered to pay for the boots meal deals free of charge when she said that i thought she was joking but she wasn't.
She thanked us for being so nice about the situation and i just said whats the point of being angry or moody cause it gets you no where. The manager then came out and said that because he couldn't find my order would a £30 gift voucher be OK , i was blown away that this was happening to me as i don't get this treatment from most shops. Well i went away and the next day i phoned up to check if they had found my order which they had so i went in to collect it the next day. Considering its my birthday next week i thought that my luck must be getting better as the week before this happened i found out i won a competition for £250 Topshop vouchers from a company called Skadoosh which i will post more information nearer my birthday.
The Worst
As i am student i don't normally expect to get the best customer service because i find in a lot of high end stores you get a lot of ageism , they don't normally give you good service cause they think you will steal. I find this horrible because i go in looking at products and i won't get good help or a get them follow me around the store which happened once in John Lewis. Which i thought was bad until i went to MAC make up store in Cambridge. I know that there make up is expensive however i went in there to spend my birthday money and i was looking at the make up that i have been researching for months.
I look round to see all the staff members staring at me , one came over and i asked which lipstick she would recommend , i picked the one i had been looking at for a long time and she said it would not suit me and that i should have a look a boots. I have found their customer service there so horrible that i will only now order online unless i am with my mum , if i go with my mum they seemed to be so nice as i went to the London shop and they tried on loads of shades. My best friend told me the other week that when she went in she was at the front of the line and just about to buy products for her sisters birthday when she started to notice that they were only serving the people behind her that were older. She waited until everyone behind her in the line was served because that's what the staff were doing and she is a little shy and then got served.
So i have to say that at my age the customer service can either be amazing or very bad but hopefully as i get older i will get better. I wish i could work at a place like MAC so maybe i could give amazing customer service and understand why the staff give very bad customer service to the younger generation.
I hope you liked my post , i know its different from the normal posts but i just wanted to share my experiences.
Please comment and tell me your good and bad customer service experiences.
Jess xx
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